Can I watch content on my iPhone/iPad?
Yes, you can watch content using the IFI International App which can be downloaded here from the Apple App Store. The App requires iOS 10 or later and is compatible with iPhone, iPad, and iPod touch.
Can I watch content on my Android phone/tablet?
Yes, you can watch content using the IFI International App which can be downloaded here from the Google Play Store.
What are the requirements for Windows computers?
We support computers running Windows 7, Windows 8.1 and Windows 10. Earlier versions are not supported. Please use Google Chrome v94 or above, Microsoft Edge v94 or above, Firefox v92 or above, Internet Explorer v11 or Opera v75 or above. Internet Explorer is not supported on Windows 7.
What are the requirements for Mac computers?
We support Macs running OSX 10.12+. Please use Google Chrome v94 or above, Safari, Firefox v92 or above or Opera v75 or above.
I can’t stream any of the content, what’s going on?
Check that you are using the minimum System Requirements. We also recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. You will need a broadband or fibre internet connection (dial up will not work).
What happens if I forget my password?
If you forget your password, click Forgot your password during Sign In and enter the email address you used when you created your account. A link to reset your password will be emailed to you.
Why does video playback stall or not play smoothly?
If your internet connection is poor or inconsistent you may experience problems during playback. We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. You will need a broadband or fibre internet connection (dial up will not work). Content in your library is also available to download for offline viewing using the IFI International App.
Can I Chromecast content?
You can Chromecast using Google Chrome or Microsoft Edge on a Windows computer and Android devices and Google Chrome or Safari on a Mac computer. You can Chromecast from iPhone or iPad, or airplay from iOS to an AppleTV.
Where can I watch IFI International?
IFI International Festival programmes are geo-blocked to each Festival territory.
If you are in the Republic of Ireland, you might enjoy viewing a variety of new releases on IFI@Home. If there is no festival currently running in your territory, you also might enjoy viewing films on our sister site, the IFI Archive Player where audiences around the world can enjoy free access to films from the IFI Irish Film Archive.
How much time do I have to watch my film?
Once you have rented your film, it will remain active in your Library for 72 hours. Once you click play, you will have 48 hours to finish watching. You can watch, stop, rewind, fast forward and re-watch as many times as you like.
Some of our films may only be available for a shorter time period, due to licensing restrictions. Please read the film description carefully before purchasing.
Can I watch on multiple devices?
For security, you can only watch a film using your account on one device at one time.
How are films classified?
Some films on IFI International may not have been classified by the relevant film classification body in your country. We provide Irish Film Classification Office rating or IFI age recommendations as a guide for viewers.
Does IFI International offer CC (closed captioning) for films?
Closed captions will be available wherever possible for films. Please click on the ‘CC’ button in the playback window.
Why can’t I see the subtitles on my rental?
If your non English-language film is playing without English subtitles, please click on the ‘CC’ button in the bottom right corner of the screen to turn them on. When there is a tick next to the English option, the subtitles should appear below the film.
